Remote Control
Supported OS: android.icon 5.1+
Remote Control feature allows operators to view and remotely control the screens of managed devices on the operator's PC.
Requirement
The following settings are required to use this function.
Remote control client app for PC
Remote control client app for managed devices
Setting on PC
1. Go to CONFIG > Device and click the identifier of target device
https://gyazo.com/7898b1e35165ff924d97e8dcf4ae8f67
2. Click Remote Control tab
https://gyazo.com/9631c7c891ac977493f0f1e7410dca92
3. Click the Windows or Mac in the links of Step 1 to download the client app for PC
4. Install the app downloaded in the previous step
Setting on managed device
1. Open BizGo! MDM app and tap menu at the top left
https://gyazo.com/b631cb490c699b0acbd8cfc0fe43b0ee
2. Tap Modules in the menu
3. Tap Install button to install BizGo! Remote Control app
4. Open BizGo! Remote Control app
https://gyazo.com/aa58a4717c3ba4183c4b23ff726f6d8b
5. Enabe ADMIN CURSOL and REMOTE TOUCH
Tap ENABLE button of ADMIN CURSOL
allow display over other apps and back to the app
https://gyazo.com/5f0ebaa4c6912e8123c6041e79124958
Tap ENABLEbutton of REMOTE TOUCH
Tap BizGo! Remote Control in the Accessibility screen
Tap User servie to allow it and back to the app
https://gyazo.com/edfb80901cb052cef336a41a50a614d7 https://gyazo.com/79b6f1a55fa2c0f05bff6a6f28338a85 https://gyazo.com/90392f08ce1d4de09261ea83b71384e2 https://gyazo.com/8fc22934e37c63d86420894ed3c66a6e
6. Confirm both of the ADMIN CURSOL and REMOTE TOUCH are enabled
https://gyazo.com/fa01149c6098946d57f26d4c974b5fc8
How to do the remote control
1. PC side: Click Start Remote Control Settion button
BizGo! Remote Control app for PC starts
https://gyazo.com/ac54cdb47f4673d2daad9a553706a2ee
https://gyazo.com/4f1391821cba94b0d53ccee0e142770d
2. Device side: BizGo! Remote Control app displays pop-up and tap START CASTING
If the another pop-up displays, tap START NOW
https://gyazo.com/652b49c8d444f70b865167c40da1f1c1 https://gyazo.com/02340c7f731e11ba0a33b4e87b2163cb
3. PC side: Remote control starts
https://gyazo.com/8e5c308bb196df24f236cc37b41c9976
You can click the screen for tapping, drag&drop for swiping
You can also send messages to the device
? Remote Control